Refund policy

We want you to join with confidence, so our guarantee is simple.

The 48-hour guarantee

You can get a full refund if you ask within 48 hours of paying, as long as you haven't watched more than 5 lessons.

Other times we refund

• You were charged twice for the same order by mistake.
• A technical problem on our side stops you from reaching your courses and we couldn't fix it.

When we don't refund

• More than 48 hours after paying.
• After you've watched more than 5 lessons.
• If the account was suspended for breaking the terms (such as sharing the account or recording the content).

How to ask for a refund

Reach us from the contact page or on our support WhatsApp, with:

• Your name.
• The email you bought with.
• Your order number (it starts with FA).
• The reason.

We reply within 3 working days.

How the money comes back

• Online payments: back to the same card or wallet through Fawaterak; how long it takes depends on your bank or wallet.
• Manual transfers: we send it back to the same number or InstaPay address you paid from.

After a refund, access to the courses and the community closes.

Before you dispute a payment with your bank

If anything is wrong, talk to us first and we'll sort it out. Disputing a payment without contacting us may close the account.